Bilal Güclü

Bilal works as a consultant on the Pega team at USU Digital Consulting, contributing his expertise to various projects. In his master's thesis, he explored how Large Language Models (LLMs) can enhance customer service within a low-code platform, focusing on their practical applications.

Published articles:

GenAI in Customer Service: Faster, Smarter Service Requests with RAG

12.03.2025 |

Want to answer customer inquiries faster and more accurately - without the manual effort? A company-specific AI makes it possible. Retrieval-augmented...